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Choose Well

Choose Well will help you decide if you need medical attention if you get sick. It explains what each NHS service does, and when it should be used.

Choosing Well means that you and your family will get the best treatment. It also allows busy NHS services to help the people who need them most.

For further information please see the Choose Well site


How can I choose well?

Take some time to find out more about the variety of healthcare services that are available to you and what they can offer:

Emergency Department (A&E) or 999

A&E Departments are located at Prince Charles Hospital in Merthyr Tydfil and the Royal Glamorgan Hospital in Llantrisant.

They are designed to treat emergencies only. An emergency is a serious or life-threatening condition.

You should always call 999 in a life threatening emergency - if you think a life is at risk.

How do I access the service?

Calling 999 will put you through to highly trained staff who will assess the seriousness of the situation. They will dispatch an ambulance immediately to patients with life threatening conditions.

A 999 call does not always mean an ambulance will be sent, you may be offered further advice on which NHS service to access

Emergency Departments

NHS Minor Injuries Unit

Located at Ysbyty Cwm Cynon and Ysbyty Cwm Rhondda.

They are designed to treat minor injuries only.

They are unable to deal with serious or life-threatening conditions. Patients who attend a Minor Injuries Service with an emergency condition put themselves at risk - they should attend A&E or dial 999.

How do I access the service?

  • Ysbyty Cwm Cynon Minor Injuries Service Open Monday to Friday 9:00am to 4:30pm (Closed weekends and Bank Holidays)
  • Ysbyty Cwm Rhondda Minor Injuries Service
    APPOINTMENTS ONLY Phone First! on 01443 444075
    Open Monday to Friday 9:00am to 4:30pm (Closed weekends and Bank Holidays)
  • GP Surgeries can also provide treatment for minor injuries

Minor Injuries Units

GP or Out of Hours Services

Can be found locally across South Wales. You can make an appointment with your registered doctor or dentist for advice, examinations and prescriptions by contacting them directly.

To contact GP services out side of normal working hours phone 08456 010 110. If you are visiting the area and are not registered phone NHS Direct on 0845 46 47.

How do I access the service?

For appointments with your GP, contact them directly

If you are having regular dental treatment contact your dentist directly For urgent dental treatment phone the Dental Helpline on 01443 492817 (Monday to Friday 9am - 50pm).

For anything outside of normal working hours phone the Out of Hours Helpline on 0300 123 5060

GPs

Eye Care or Dentists

Optometrist Services

For advice if you have an eye problem that needs urgent attention, contact your optometrist.

Outside of normal working hours, or if you are a visitor to the area, contact NHS Direct Wales on 0845 46 47 who will direct you to the appropriate service

Dental Services

For advice contact your local registered Dentist. If you are not registered with a dentist and need urgent treatment, you can call NHS Direct Wales on 0845 46 47 to find out about emergency dental clinics

Outside of normal working hours, or if you are a visitor to the area, contact NHS Direct Wales on 0845 46 47 who will direct you to the appropriate service

How do I access the service?

Choosing Well ensures you get the treatment you need in the shortest possible time, reducing the pressure on essential NHS services

Opticians

Dentists

Chemist/Pharmacist

Visit your local pharmacy when you are suffering from a simple health problem which does not need to be seen by a nurse or a doctor.

Your pharmacist can supply emergency contraception without an appointment.

How do I access the service?

You can walk in to your local Pharmacy where the pharmacist can give you advice on common illnesses and the medicines you need to treat them.

Speak to your pharmacist if you have run out of your repeat prescription.

Chemists/Pharmacists

Sexual Health Services

Getting tested and treated for sexually transmitted infections (STIs) is straightforward and confidential. A sexual health or genitourinary medicine (GUM) clinic specialises in sexual health, and gives tests and treatment for many STIs. You can go to a sexual health clinic, whatever age you are, whether or not you have STI symptoms

How do I access the service?

Choosing Well ensures you get the treatment you need in the shortest possible time, reducing the pressure on essential NHS services.

Sexual Health

NHS Direct Wales

NHS Direct offers confidential health advice and information.

Contact NHS Direct if you are ill and have any questions about health.

The service can also help you find health services in your local area.

How do I access the service?

You can phone NHS Direct any time on
0845 46 47

or via the internet at
www.nhsdirect.wales.nhs.uk

NHS Direct Wales

Self-care

A lot of illnesses can be treated in your home by using over-the-counter medicines from your local pharmacy and getting plenty of rest at home.

How do I access the service?

Self-care is the best choice to treat very minor illnesses and injuries.

Alcohol www.change4lifewales.org.uk

Mental Health http://callhelpline.org.uk/

Health at Work www.healthyworkingwales.com

Stop Smoking Wales www.stopsmokingwales.com

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